return policy

If you are a consumer as defined in § 13 German Civil Code, you have a right of withdrawal. The right of withdrawal does not apply to products that have been personalized for the customer.

returns

We will gladly refund or replace any item that arrives damaged. Should you find your item damaged upon arrival, please remember to take a photo showing how it was delivered to you before writing us.

If you are not happy with your item, you may return your undamaged and unused purchase within 14 days. The customer is responsible for shipping charges associated with returning a non-damaged item.

The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before the fulfilment of our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law and our obligations according to § 312e Section 1 Clause 1 German Civil Code in conjunction with Article 246 § 3 German Civil Code. Personalised items are excluded from return and exchange.

Please note that refunds will be provided in the form of original payment.

The notice that you would like to return the goods must be sent to:
Maxi Hoffmann
Mindener Str. 27
40227 Düsseldorf
Germany
E-Mail: hello@hap-ceramics.com

Model withdrawal form

Maxi Hoffmann
Mindener Str. 27
40227 Düsseldorf
Germany
E-Mail: hello@hap-ceramics.com

Hereby I give notice that I withdraw from my contract of sale of the following goods:

Ordered on*: ___

Received on*: ___

Name of consumer(s): __

Address of consumer(s): __

Signature of consumer(s):

(just if submitted on paper)

Date: ___

*Delete as appropriate.

end of cancellation policy

The return of goods should be made to the following address:

Maxi Hoffmann
Mindener Str. 27
40227 Düsseldorf
Germany
E-Mail: hello@hap-ceramics.com